---
title: USB receiver not detected
description: Find out how to solve this issue.
---

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# USB receiver not detected

## Find out how to solve this issue.

![](https://support.teethan.com/hs-fs/hubfs/Raggruppa%203435-png.png?width=434&height=400&name=Raggruppa%203435-png.png)

- Check that the receiver is properly connected to a freeUSB port of your laptop.

- Make sure that the receiver LED is colored of green without any blinking.

![](https://support.teethan.com/hubfs/Screenshot%202023-01-30%20alle%2013-44-06-png.png)

- From Windows' Start Menù, search for "Device Manager"

- Explode the COM Port voice of the list and verify if there's a device called *USB Serial Port.*

🚨⚠️**If these steps do not help you fix the issue, please, contact Teethan Customer Care Team at support@teethan.com**

 

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